ZimPost
Zimbabwe Posts (Pvt) LTD trading as ZimPost, is the leading postal, communication and financial services provider in Zimbabwe. The company has an unrivalled postal network of over 230 outlets spread throughout the country. ZimPost was licensed by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) in accordance with the provisions of The Postal and Telecommunications Act [Chapter 12:05] of 2000. It is a private limited company wholly owned by the Government of Zimbabwe. ZimPost joined UPU in 1981.The country is actively pushing digitization efforts through ZimPost and the creation of a Postal Ecommerce marketplace zimbabwemall.post (not yet operational).
| Gov. Authority | Minister of ICT, Postal and Courier Services (ICTPCs) |
| Regulator | Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) |
| Designated Operator | Zimbabwe Posts (Pvt) LTD trading as ZIMPOST |
| Monopoly/reserved services | To be completed |
| National Addressing | Not yet S42 compliant, using PO boxes in certain provinces and street address in others |
| Participation in UPU Prog. | UPU Workshop on Digital Financial Services & Inclusion (2017) |
E-Commerce Context:
According to the DataRePortal as of 2021 there are 5 Million internet users in Zimbabwe with about a 4% increase from prior year, and an internet penetration at relatively low 33%. Social Media usage on the other hand has seen a decrease in the years between 2019 and 2020 due to government crackdown on Social Media, and then regained a 33% increase from 2020 to 2021 to reach 1.3 Million users. Albeit the socio-economic difficulties, the overall macro e-commerce statistics for Zimbabwe are very similar to those of Rwanda, and holds grounds for great progress in the near future.
Local E-Commerce Champions (Alexa Ranking)
| Name | World Rank | Technology | Main Target | Export | Business Type | E-Payment |
| Takealot (SA) | 1,473 | Custom (PHP) | B2C | No | Marketplace | Yes |
| Loozap.com | 20,498 | Custom (PHP) | B2C | No | Classifieds | No |
| Mr Price | 45,887 | Magento (OpenSource) | B2C | No | Marketplace | Yes |
| Classifieds.co.zw | 356,496 | Unknown | B2C | No | Classifieds | No |
| YP | 420,150 | Custom (PHP) | B2B | No | Directory | No |
| Funwithsoap | 610,217 | WordPress | B2C | No | Marketplace | Yes |
| Paynow | 680,815 | Custom (ASP) | B2C | No | Payment Gateway | Yes |
| The Directory | 842,115 | Custom (ASP) | B2B | No | Directory | No |
| Yellowpages | 1,731,582 | Custom (JavaScript) | B2B | No | Directory | No |
| Masutu | 5,156,207 | WordPress | B2C | No | Marketplace | Yes |
Global E-Marketplaces Presence of local sellers (Benchmark with Thailand)
| Name | Zimbabwe | Thailand | Number of | Query to reproduce results |
| Alibaba.com | 24 | 8,021 | Seller | Search keyword: Zimbabwe + Filter Supplier Country: Zimbabwe |
| EuroPages.com | 3 | 67 | Seller | Search keyword: Zimbabwe + Country: Zimbabwe |
| eBay.com | 3 | 1,067,011 | Listings | Search keyword: Zimbabwe + Advanced search filter location: Zimbabwe |
| Etsy.com | NA | 14,081 | Listings | Search keyword: Dress + All Filters > Shop Location: Zimbabwe |
Post Ecom Ecosystem
Postal VMP
Track & Trace
Ecom Regulations
Data Protection
E-transaction Law
Payment Solutions
DPO
Pay Now
PesaPal
V Payments
ZimSwitch
SLA Agreements
No Public Data
EDI Messages
ITMATT
PRECON
RESCON
Addressing
Not S42 Compliant
Location
World Indexes (country performance)
B2C Index (previous):
109
% Delivery Staff:
37
GSMA Index (previous):
37
GSMA Index (current):
37
NRI Index (previous):
119
NRI Index (current):
126
LPI Index (previous):
137
LPI Index (current):
151
OECD TF (previous):
0
OECD TF (current):
0
ITU Security (previous):
112
ITU Security (current):
124
UPU Index (previous):
140
UPU Index (current):
140
Country Performance
Zimbabwe has lost positions on almost all indexes except for the OECD trade facilitation where it has gained 0.7 points and holds a significantly high score for this index. This progress is due to the recent ratification of the WTO Trade Facilitation Agreement in 2018 which stands today at 62.2% implementation level with the deadline to complete the implementation being for December 2029. Following the WTO agreement Zimbabwe has benefited from multiple international assistance programs such as the assistance from UNCTAD to establish a trade facilitation roadmap in Zimbabwe.
Postal Statistics & Performance
Full Time Employees:
408
% MGMT Staff:
26
% Delivery Staff:
37
Post Offices / inhabitant:
364
Office of Exchanges:
1
Sorting Centers:
2
Rapid Post Offices:
0
Post Office Boxes:
84,429
E-Merchants (PSP):
0
Remote E-MGMT Sys:
0
Home Delivery Coverage:
10
Network Connected Offices:
152
Parcel Lockers/PUDO/CMBs:
0
Related listings
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With its 192 member countries, the UPU is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.
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